Cancellation & Refund Policy – MelloStore

At MelloStore, customer satisfaction is important to us. We follow a transparent and fair cancellation, return, and refund process as outlined below.

🔁 Returns, Replacements & Defective Products

If you receive a product that is damaged, defective, or incorrect as per your original order, please contact us immediately.

📞 Contact Us

  • Email: hello@mellostore.in
  • Customer Care: +91 97184 30002
  • Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM

All complaints must be reported within 2 days of delivery. Requests raised beyond this timeframe may not be eligible for replacement or refund.

📦 Delivery Check

Before accepting delivery, we strongly advise you to inspect the outer packaging.
If the package appears damaged, opened, or tampered, please refuse the delivery and inform us immediately.

✅ Eligibility for Returns

To qualify for a return or replacement:

  • The product must be unused and unaltered
  • It must be returned in its original packaging
  • All accessories, manuals, warranty cards, labels, barcodes, and the original invoice must be included

Returns that do not meet these conditions may be declined.

🚚 Return Pickup Process

  • Wherever possible, we will arrange a pickup through our logistics partners.
  • If pickup is not available at your location, you may be asked to ship the product via a reputed courier.
  • In such cases, courier charges will be reimbursed, subject to prior confirmation and approval from our team.

We recommend secure and protective packaging to prevent further damage during transit.

🔍 Verification & Approval

All returned products are subject to inspection and verification.
If the issue is found to be genuine, we will initiate a replacement or refund, as applicable.

We reserve the right to reject claims that are frivolous, baseless, or outside warranty coverage.

💳 Refund Process

Once a return is approved:

  • Prepaid orders: Refunds are processed to the original payment method within 10-15 business days

               Refund timelines may vary depending on banks or payment gateways.

⚠️ Promotional coupons or discount codes are non-refundable, even if an order is cancelled or returned.

❌ Order Cancellation

Cancellation by MelloStore

We reserve the right to cancel an order under circumstances such as:

  • Product unavailability
  • Pricing or listing errors
  • Payment or verification issues
  • Suspected fraudulent activity

In case of prepaid orders, the amount paid will be refunded to the original payment method.

Cancellation by Customer

  • Cancellation requests are accepted only if the order has not yet been processed or dispatched
  • Once an order is processed, it cannot be cancelled
  • Approval or rejection of cancellation requests is at the sole discretion of MelloStore

📌 Important Notes

  • Return or cancellation eligibility may vary depending on product category
  • MelloStore’s decision on refunds, replacements, or cancellations shall be final and binding